At Nira’s Boutique, we want you to be completely satisfied with your purchase. If you are not satisfied, please review our Refund and Return Policy below.
1. Return Eligibility
Items may be returned within 30 days of receipt, provided they are in their original condition, unworn, and with all tags attached. Certain items, such as customized or final sale items, are not eligible for return.
2. Return Process
To initiate a return, please contact our customer service team at info@nirasboutique.com to obtain a Return Authorization Number (RAN). Include your order number and the reason for the return.
3. Shipping Costs
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent). We recommend using a trackable shipping service to ensure your returned item is received.
4. Refunds
Once we receive your returned item and verify its condition, we will process your refund to the original payment method within 7-10 business days. Please note that shipping costs are non-refundable.
5. Exchanges
If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt. We will provide instructions for returning the item and will cover the shipping costs for replacements.
If you have any questions regarding our Refund and Return Policy, please contact us at info@nirasboutique.com.
